Why We Don't Have Phone Support
We provide unlimited support via email for all of our customers, and do our best to respond to every email within just a few hours. We never outsource our support overseas or employ unqualified staff, so you can rest assured that your email will be answered by a knowledgeable Ice Cream Wasted specialist, every time.
We're available Monday-Friday 7am-8pm EST and always check in throughout weekends and holidays. Contact us now (firstname.lastname@example.org) -- We're here for you.
Why do we limit support to online communication?
Keeping support online allows us to keep our pricing low while maintaining an ever-improving product. By focusing on online support channels, we can scale our support and dedicate resources to continually improve and innovate.
Plus, we’ve found that online support lets us provide a great experience for our product. Thanks to having online support, we’re able to automatically gather info for research and troubleshooting purposes.
In short, we may not be available by phone, but we’re ready and waiting for your email.